Shipping, Returns & Refund Policy

Shipping & Delivery Policy

  • Standard Delivery Time: Orders are processed and delivered within 1 to 3 working days, depending on your location.
  • Proactive Delays Notice: If an unforeseen delay occurs with your shipment, our team will call you directly with a clear reason and updated arrival time.

Return Policy

  • Return Window: Items may be returned within 2 calendar days from the date of delivery.
  • Eligibility Criteria:
    • Product must remain unopened and unused.
    • Original plastic shrink-wrap on the cap/seal must be completely intact.
    • Product must be in its original packaging with the official receipt or proof of purchase included.

Refund & Exchange Policy

  1. Inspection: Once your return is received at our facility, our team will inspect the item and immediately notify you of the status.
  2. Approved Refunds: Approved refunds are processed via Orange Cash within 3 business days of receiving the return.
  3. Shipping Fee Allocation:
    • Customer-Initiated Returns: If returning for personal reasons, the initial and return shipping fees will be deducted from your final refund amount.
    • Defects or Dispatch Errors: If the item arrives damaged, defective, or incorrect, VitaNile covers all shipping fees, giving you the choice of a free direct exchange or a 100% full refund.