VitaNile Privacy Policy
Effective Date: [10/9/2026]
Last Updated: [10/9/2026]
At VitaNile, we respect your privacy and are committed to handling your personal information responsibly, securely and transparently.
This Privacy Policy explains what information we collect when you visit vitanile.com, create an account, place an order, contact us, subscribe to marketing communications or use any of our services, as well as how we use, store and protect that information.
This policy should be read together with our Terms & Conditions and Cookie Policy.
1. Who We Are
VitaNile is operated by:
Legal Entity: [FULL LEGAL ENTITY NAME – TO CONFIRM]
Trading Name: VitaNile
Relationship to Drug Station: VitaNile, powered by Drug Station [LEGAL RELATIONSHIP TO CONFIRM]
Registered Address: [TO CONFIRM]
Email: vitanileadmin@gmail.com
Recommended privacy email: privacy@vitanile.com
Website: vitanile.com
For purposes of applicable data-protection legislation, the operating legal entity is responsible for the personal information processed through VitaNile.
2. Information We Collect
Depending on how you use our website and services, we may collect the following categories of information:
Identity and contact information, including your name, telephone number, email address, billing address and delivery address.
Account information, including your username or login identifier, securely stored password credentials, saved addresses, preferences and account activity.
Order information, including products purchased, quantities, prices, order history, order status, invoices, delivery information, returns and refund details.
Payment information, including payment method, transaction status and payment reference. Where payments are processed by an external payment provider, VitaNile should not receive or store your complete payment-card details.
Customer-support information, including messages sent through email, WhatsApp, telephone, forms or social media, together with information you voluntarily provide when asking us about an order or product.
Technical information, including IP address, browser type, device information, operating system, security logs, cookies and information about how you interact with our website.
Marketing information, including newsletter subscriptions, marketing preferences, consent records and unsubscribe history.
If VitaNile provides nutrition consultations or other professional services, additional information may sometimes be required. Sensitive health-related information will only be collected where genuinely necessary and through an appropriate, secure process.
3. How We Use Your Information
We may use personal information to:
- create and manage your account;
- process and confirm orders;
- arrange payment, shipping and delivery;
- process returns, exchanges and refunds;
- communicate with you regarding your order;
- respond to enquiries and complaints;
- provide requested consultations or customer support;
- prevent fraud and unauthorised transactions;
- protect the security of our website and systems;
- maintain legally required invoices and business records;
- improve our products, website and customer experience;
- understand website performance and usage;
- comply with applicable legal and regulatory requirements;
- send promotional communications where you have provided the required permission.
Providing marketing consent is optional and is separate from accepting the terms necessary to complete an order.
4. Marketing Communications
Where you have chosen to receive marketing communications, VitaNile may send you information about:
- new products;
- selected offers;
- wellness information;
- promotions;
- VitaNile services.
You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.
Withdrawing marketing consent will not affect transactional communications relating to existing orders, payments, deliveries, account security or customer-service requests.
5. Cookies and Similar Technologies
VitaNile uses cookies and similar technologies to operate and improve the website.
These may include:
Essential cookies required for functions such as shopping cart, checkout, account login and website security.
Analytics cookies that help us understand how visitors use the website.
Marketing cookies that may be used to measure campaigns or provide relevant advertising.
Personalisation cookies that may remember preferences and improve your browsing experience.
Non-essential cookies will be used subject to applicable consent requirements.
You can review or change available cookie preferences through our Cookie Settings.
6. Who We Share Information With
We do not sell your personal information.
Where necessary to operate VitaNile, information may be shared with trusted service providers such as:
- website and hosting providers;
- WooCommerce and related technical service providers;
- payment processors;
- banks and payment-service providers;
- courier and delivery companies;
- customer-support providers;
- email and SMS providers;
- security and fraud-prevention services;
- analytics providers;
- accounting, legal and professional advisers;
- government or regulatory authorities where legally required.
Only information reasonably required to perform the relevant service should be provided.
7. Payment Security
Payments may be handled by independent payment-service providers.
VitaNile will never ask you to provide your:
- password;
- ATM PIN;
- payment-card PIN;
- one-time password (OTP);
- complete card credentials
through WhatsApp, email, telephone or social media.
If you receive a suspicious request claiming to represent VitaNile, please contact us directly.
8. International Data Processing
Some technology, analytics, hosting, communications or payment providers may process information outside Egypt.
Where this occurs, VitaNile will take appropriate measures required under applicable Egyptian data-protection requirements and contractual arrangements.
9. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable:
- accounting requirements;
- tax requirements;
- consumer-protection obligations;
- payment records;
- warranty and complaint records;
- fraud-prevention requirements;
- legal and regulatory obligations.
Requesting deletion of an account does not necessarily require VitaNile to delete transaction, invoice or other records that must legally be retained.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, destruction or loss.
These measures may include:
- encrypted website connections;
- controlled system access;
- password protection;
- software and security updates;
- backups;
- security monitoring;
- staff confidentiality procedures.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
11. Your Privacy Rights
Subject to applicable Egyptian law, you may have rights relating to your personal information, including the ability to request:
- access to personal information;
- correction of inaccurate information;
- updating of information;
- withdrawal of consent where processing relies on consent;
- restriction or objection where legally applicable;
- deletion of eligible personal information;
- information about how your data is being processed.
We may need to verify your identity before completing certain requests.
Legal, accounting, order or regulatory records may continue to be retained where required by law.
12. Account Deletion
You may request deletion of your VitaNile account by contacting:
Subject line:
Account Deletion Request
For security purposes, please send the request from the email address associated with your account where possible.
We will verify your identity and inform you which information can be deleted and which information must be retained for legal or legitimate operational reasons.
An account-deletion option inside the customer account area is also recommended.
13. Children’s Privacy
The VitaNile online store is intended primarily for adults capable of entering into a purchase contract.
Orders for children should be placed by a parent or legal guardian.
We do not knowingly create marketing profiles of children.
14. Third-Party Websites
Our website may contain links to external websites, social networks or third-party services.
VitaNile is not responsible for the privacy practices of third parties. You should review their respective privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal requirements or business practices change.
The latest version will always be published on this page with its effective date.
16. Contact Us
For questions about privacy or personal information:
VitaNile
Email: vitanileadmin@gmail.com
Privacy email: privacy@vitanile.com [recommended]
Phone / WhatsApp: +20 122 281 2015 [confirm]
Address: [REGISTERED BUSINESS ADDRESS – TO CONFIRM]