Effective Date: July 2026
Website: vitanile.com (or your primary domain)
Brand Identity: VitaNile (powered by Drug Station)
At VitaNile, accessible from our website and related digital channels, protecting your personal privacy and maintaining the confidentiality of your health and beauty order information is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your personal data.
By using our website and purchasing our products, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To fulfill your orders, provide nutritional consultation, and deliver a smooth shopping experience, we collect the following information:
- Personal Identifiable Information: Full name, phone number, WhatsApp contact details, email address, and physical delivery address.
- Order & Transaction Data: Records of products purchased, order history, shipping preferences, and payment status (e.g., Cash on Delivery or digital payment references).
- Account Credentials: Username and encrypted passwords created when registering an account on our store.
- Technical & Usage Data: IP addresses, browser types, device information, and site browsing patterns collected through cookies to enhance site functionality and security.
2. How We Use Your Information
We use your information strictly for legitimate operational and customer service purposes, including:
- Order Processing & Delivery: Dispatching products from our climate-controlled warehouses and coordinating 1–3 day delivery with shipping carriers.
- Customer Support & Consultations: Communicating order updates, delay notifications, or answering your product inquiries via phone, WhatsApp, or email.
- Medical & Product Integrity: Ensuring correct product usage recommendations when requested through direct channels.
- Service Improvement: Optimizing website navigation, user experience, and promotional offerings based on user activity.
- Legal Compliance: Complying with tax, commercial, and consumer protection regulations in Egypt.
3. Data Protection & Climate-Controlled Warehousing Safety
We take stringent measures to ensure your personal data and ordered products remain secure:
- Secure Handling: Personal information is accessible only to authorized personnel responsible for order fulfillment, customer support, and technical maintenance.
- No Selling of Data: VitaNile does not sell, rent, or trade your personal data to third-party marketing firms under any circumstances.
- Trusted Third Parties: We only share necessary delivery details (name, phone number, address) with our trusted local logistics partners to execute your order delivery.
4. Cookies and Tracking Technologies
VitaNile uses standard cookies to enhance user experience on our platform:
- Essential Cookies: Required for basic site functions, such as keeping items in your shopping cart and facilitating checkout.
- Analytical Cookies: Help us analyze traffic patterns to continuously refine our product pages and services.
You can choose to disable cookies through your individual browser options; however, doing so may affect certain features of the store (e.g., maintaining your active shopping cart).
5. Refunds & Payment Data Privacy
- Cash on Delivery (COD): Payments collected upon delivery do not require storing sensitive bank card details on our servers.
- Orange Cash / Digital Refunds: In the event of an approved return or refund, mobile wallet numbers (such as Orange Cash) are used solely to transfer the refund amount and are kept strictly confidential.
6. Account Deletion & Data Rights (Data Safety)
We respect your right to control your personal data. If you wish to delete your user profile, purchase history, or personal information from our system permanently:
- Send an email to vitanileadmin@gmail.com.
- Use the subject line: Account Deletion Request.
- Include your registered account name and phone number.
Our privacy team will process your request and permanently erase your data from our active database within 48 to 72 hours.
7. Third-Party Links
Our website or social media channels (e.g., our Instagram page @vitanile) may contain links to external sites. Please note that VitaNile is not responsible for the privacy practices or content of third-party websites outside our control.
8. Updates to This Privacy Policy
We may update our Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted directly on this page with an updated "Effective Date."
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our team:
- Phone / WhatsApp: +20 120 096 4522
- Email: vitanileadmin@gmail.com
- Instagram: @vitanile