---
title: "FAQs"
url: https://www.vitanile.com/faqs/
type: page
date: 2021-01-07
modified: 2026-09-05
markdown_url: https://www.vitanile.com/faqs.md
author: "farkouh"
---

# FAQs

[vc_row css_animation="none" et_uniqid="et_custom_uniqid_5ff80bed3203e" css=".vc_custom_1758983474662{padding-top: 35px !important;padding-bottom: 65px !important;}" _et_uniqid="et_custom_uniqid_new_68d7f52c522b3"][vc_column][vc_custom_heading text="Frequently Asked Quentions" font_container="tag:h2|font_size:30|text_align:center|color:%23222222" google_fonts="font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal" el_class="no-uppercase"][/vc_column][/vc_row][vc_row css_animation="none" et_uniqid="et_custom_uniqid_6000777260654" _et_uniqid="et_custom_uniqid_new_68d7f542dd6cd"][vc_column][vc_tta_accordion style="modern" shape="square" gap="20" c_position="right"][vc_tta_section title="Are VitaNile products genuine?" tab_id="1610024664868-699738bb-b3cb"][vc_column_text]We only sell products whose source we can verify and whose identity, packaging condition, batch and expiry information pass our checks before fulfilment. Read our Authenticity Promise for the full process.

[/vc_column_text][/vc_tta_section][vc_tta_section title="How long does delivery take?" tab_id="1610024664899-4b087d9a-d967"][vc_column_text]Standard delivery is usually 1-3 working days after order confirmation, depending on your location, stock and courier availability. We will contact you if an unexpected delay occurs.

[/vc_column_text][/vc_tta_section][vc_tta_section title="Can I ask about a product before ordering?" tab_id="1610091240916-aa6eb680-21a7"][vc_column_text]Yes. Send the product link and your question by WhatsApp. Our team can explain available product information, but cannot diagnose a condition or replace your treating clinician.

[/vc_column_text][/vc_tta_section][vc_tta_section title="What is the expiry date?" tab_id="1610091258471-dc244949-f14c"][vc_column_text]Expiry varies by batch. We check remaining shelf life before dispatch. Contact us before ordering if you need the exact expiry date of the currently available batch.

[/vc_column_text][/vc_tta_section][vc_tta_section title="Can I return a supplement, skincare or intimate-care product?" tab_id="1788595876426-af68c710-e7e4"][vc_column_text]Eligible unopened products may be returned under the published Returns Policy and applicable Egyptian law. Opened, used or unsealed health, hygiene and personal-care items may fall within legal safety exceptions.

[/vc_column_text][/vc_tta_section][vc_tta_section title="What if my order arrives damaged or incorrect?" tab_id="1788595869337-6cee0536-d21f"][vc_column_text]Do not use the product. Keep all packaging and contact us with your order number and clear photos. We will arrange the applicable replacement or refund without charging you for our error or a confirmed defect.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]